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Mission Statement

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OUR VISION

Be the dominant choice for customers, employees, business partners and owners. 


OUR MISSION 

Delighting customers with Brahen Kellari hospitality from caring people and providing quality and value with innovative and distinctive products.


IT MEANS...

Focusing on delivering our company´s promise and all that the name Brahen Kellari represents.

Recognizing everything we do contributes to the ultimate success and results of the company.

Demonstrating Brahen Kellari Hospitality core values of Respect, Courtesy, Sincerity, Helpfullness, and Humility.

Having Pride without Arrogance.

Delighting our customers and making them loyal through Individualized Recognition, Anticipation, Flexipility, and Recovery.

Being efficient in our delivery of service.

Consistently providing quality and value in the products and services we offer.

Being at the leading edge by responding to customers and trends.

Always anticipating and exceeding the expectations of our customers.

Being financially successfull by maximizing revenues, expense manager productivity and owners earnings.


OUR GUIDING PRINCIPLES

We will ensure leadership drives for results.

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We will make customer loyalty a key driver of our business through:

Consistency in delivering of service
Delighting our customer in every customer contact
Executives having a customer contact role.

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We will be committed to the financial success of our own unit and of our company.

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We will be responsible to protect, enchance and delelop our brand equity.

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We will create an environment where our people may achieve their personal and career goals.

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We will demonstrate honesty, care and integrity in all our relationships.

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We will ensure our procedures are customer and employee friendly, enabled by technology and process focus.

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We will enable decition making at customer contact point.

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We will be environmentally conscientious and provide safety and security for our customers and our people in our property.

Puolalankatu 1, 20100 Turku. Varaukset puh.(02) 232 5400, fax (02) 232 5410. Avoinna: ma-pe 11-23, la 13-23.